Support
Something not working, or a question the app does not answer? Write to us. A person reads every message.
Most messages get a reply within a day or two. Anything that needs digging into can take longer, but it does not get forgotten.
What happened, what you expected instead, your iPhone model and iOS version, and the trip code if it went wrong during a drive.
That is usually enough to find it on the first reply.
Location sharing is per trip. It starts when that person starts the drive and stops when it ends, so anyone who has not set off yet has nothing to share. Ask them to open the trip and start driving.
Open the LetsDrive Pro screen and tap Restore Purchases. If Pro still does not appear, email us and say which Apple ID you bought it on.
Subscriptions are billed by Apple, so they are cancelled there rather than in LetsDrive. On your iPhone open Settings, tap your name, tap Subscriptions, then LetsDrive. Cancelling stops the renewal, and Pro keeps working until the end of the period you have already paid for.
In LetsDrive open Settings and choose Delete Profile. We email you a six digit code to confirm it is you. Deleting permanently removes your account, friends list, recent destinations and trip history from the server, and it cannot be undone.
Everyone driving does, because each car's position comes from their own phone. You can invite people by contact, link, trip code or QR, and they can plan from the web without installing anything, but a car only appears on the convoy map once that driver is in the app.
So your car keeps showing on the convoy map when your phone is locked or you are in another app, which is most of a drive. It applies to an active trip only, and it ends with the trip. The privacy policy has the detail.